FAQS

WHAT DOES PRE-ORDER MEAN?
WHEN YOU PRE-ORDER AN ITEM, IT IS NOT IN STOCK, BUT YOU PAY THE FULL PRICE UPFRONT, INCLUDING SHIPPING. ITEMS WILL SHIP WITHIN 3-6 WEEKS.
HOW LONG UNTIL MY PRE-ORDERED ITEM ARRIVES?
PRE-ORDERED ITEMS TAKE ABOUT 3-6 WEEKS TO PROCESS AND SHIP. YOU’LL RECEIVE AN EMAIL WITH A TRACKING NUMBER ONCE YOUR ITEM IS READY.
WHAT DOES BUY NOW MEAN?
A BUY NOW ITEM IS IN STOCK AND SHIPS IMMEDIATELY AFTER PURCHASE. YOU’LL GET AN EMAIL WITH A TRACKING NUMBER AFTER PROCESSING (ALLOW 1-2 DAYS).
I ORDERED FROM OVERSEAS AND HAVEN'T RECEIVED MY ITEMS. WHY?
DELAYS CAN OCCUR, ESPECIALLY AT CUSTOMS. IF YOUR TRACKING SHOWS IT’S WITH CUSTOMS, WE CAN’T INTERVENE, BUT YOUR ITEMS WILL BE DELIVERED PROMPTLY ONCE CLEARED.
HOW CAN I CONTACT YOU IF THERE'S A PROBLEM?
FOR INQUIRIES OR IF YOU RECEIVED THE WRONG ITEM, EMAIL US AT
INFO@BELORA.UK.

WE’LL SEND YOU THE CORRECT ITEM AND A RETURN LABEL AT NO EXTRA COST. NOTE THAT BELORA IS NOT RESPONSIBLE FOR CUSTOMS FEES OR INCORRECT SHIPPING ADDRESSES.
HOW CAN I CONTACT YOU?
FOR ANY OTHER INQUIRIES, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM
AT INFO@BELORA.UK OR FILL IN OUR CONTACT FORM ON OUR WEBSITE.

EXCHANGE & RETURNS POLICY

AT BELORA, WE DO OFFER RETURNS.
ITEMS MUST BE SENT BACK WITHIN 14 DAYS OF DELIVERY, IN THEIR ORIGINAL CONDITION, WITH NO SIGNS OF USE, MAKEUP, OR FRAGRANCE, AND WITH ALL TAGS INTACT.
THIS POLICY ENSURES WE MAINTAIN OUR COMMITMENT TO QUALITY AND HYGIENE STANDARDS.
IF YOU RECEIVE AN INCORRECT ITEM OR YOUR ITEM IS DAMAGED OR DEFECTIVE, PLEASE CONTACT US WITHIN 14 DAYS OF DELIVERY.

TO INITIATE A REFUND, YOU MUST PROVIDE PROOF OF THE ISSUE BY EMAILING INFO@BELORA.UK.
PLEASE REVIEW OUR SIZE CHARTS ON EACH PRODUCT PAGE, BEFORE PURCHASING TO ENSURE THE BEST FIT.

EMAIL US AT INFO@BELORA.UK FOR ASSISTANCE.

PROCESSING TIME
PRE-ORDER ITEMS WILL BE PROCESSED AND SHIPPED ONCE THE PRE-ORDER IS FULFILLED. THIS MAY TAKE UP TO 3 TO 6 WEEKS FROM THE DATE OF PURCHASE. WE APPRECIATE YOUR PATIENCE AS WE WORK TO DELIVER YOUR ITEMS.
SHIPPING METHODS
ONCE YOUR ORDER IS READY FOR SHIPMENT, IT WILL BE DISPATCHED USING OUR STANDARD SHIPPING METHODS. YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.
DELIVERY TIMES
DELIVERY TIMES WILL VARY BASED ON YOUR LOCATION AND THE SHIPPING METHOD CHOSEN AT CHECKOUT. TYPICALLY, UK DELIVERIES TAKE BETWEEN 3 TO 5 BUSINESS DAYS AFTER DISPATCH.
ORDER UPDATES
WE WILL KEEP YOU INFORMED ABOUT THE STATUS OF YOUR ORDER VIA EMAIL. IF YOU HAVE ANY QUESTIONS REGARDING YOUR PRE-ORDER OR SHIPPING STATUS, PLEASE DON'T HESITATE TO REACH OUT.
INTERNATIONAL SHIPPING
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES THAT OCCUR IN THE DELIVERY OF YOUR ORDER, PLEASE BE SURE TO TAKE UP ALL CUSTOM RELATED ISSUE WITH YOUR CORRESPONDING COURIER.
WHERE CAN I FIND MY TRACKING NUMBER?
YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ITEMS ARE SHIPPED. IF YOU DO NOT RECEIVE THIS EMAIL OR IF THE TRACKING NUMBER DOES NOT WORK, PLEASE CONTACT US FOR ASSISTANCE AT INFO@BELORA.UK WE’RE HERE TO HELP.